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|Saturday, 10-Jan-2009 09:58
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Terms & Conditions
(Hantaran & Wedding Décor)
1.We encourage customer to view our items first before booking. (Unless customer very affirmative with your decision).
2.However we only accept customers by appointment only. Kindly call us at least 3 days before to confirm.
1.We prefer booking Gubahan Hantaran AND Rental of Hantaran Accessories to be made at least 2 months before your engagement/solemnization. (But currently the trend is 3-6 months in advance during School Holidays).
2.Upon Booking, 30% or at least RM50 to be paid. If these should be cancellation, deposit are non-refundable. Balance payment to be made before or during collections.
3.After booking payment, Changes or Upgrade items are allowable.
4.Confirmation booking will only be made Black&White either via email or sms only. Please seek so if we failed to do.
1.Payment of booking can be made via Maybank2u.
2.A/C number will only be provided upon request. Please state our email, email@example.com and attention to person you liase with.
3.We also accept CASH payment.
Collection or Delivery
1.Currently, there are only 3 official collection points. (Full Address will only be text to upon request)
* Jalan Semarak, Kuala Lumpur
* Shah Alam
* Damansara Damai
2.We only do other pick up points unless agreed otherwise.
3.We do not offer delivery. But should be delivery to be made, RM15 or above required based on locations.
1.We allowed 7 days of rental period (Unless agreed otherwise).
2.Ideal collections period :-
* Rental Items for Hantaran Accessories : Pick up on Tuesday and Return on Next Monday
* Gubahan Hantaran : Thursday (based on Bunga Dulang used)
Penalty & Security Deposit
1.We charge Security Deposit for most valuable and exclusive collections we have. Deposit to be return upon delivery back of the rental items. (Based on Items)
2.Penalty to be charged if item to be returned more than 7 days. (Unless agreed otherwise). This to allow another customer/future bride to have ample time to do their hantaran’s décor on time and as per schedule.
3.Penalty also to be charged if items rented returned with dented or missing items.
All remained the same except..
1.Booking of imported & customized items to be made at least 6 weeks before collections date. This to allow shipment plan to be made if its imported and stock management.
2.We only accept minimum order stated (Unless if we have Stock-In Hand). This due to high shipment charges (duty&tax) to be bare if only little order to be made.
3.50% payment required upon confirmation. Balance to be paid before or upon collection or delivery of the imported doorgift.
4.We do not accept cancel policy. However if cancellation to be made, penalty to be charged and deposit will be unrefundable. (Alhamdulillah we never experienced this, as we would like to keep a healthy relationship with our vendors. We also do not have proper store to keep the items therefore we try not to hold too many stock in hand)
5.Before delivery or collections, we will do proper check up on the imported items. (We will reject item from vendor). However should there be broken items overlook, we will refund the items.
(Cakes and Cupcakes)
All remained the same except.. ; Pick Up Points will be at Mutiara Damansara (Behind The Curve). For further enquiries, refer to http://sugarandpaste.blogspot.com